As Pergel Metal, our priority is to satisfy the expectations of our customer base by providing an exceptional and customized experience from start to finish. There are three criteria for the formation of our Quality Policy. Think like a Customer, Act like a Customer and Be a Customer.
In the company, the production of various parts and all parts requested on the basis of the project is carried out by a subcontractor.
It constitutes a processable production model such as CNC laser cutting and forming. With the help of our improved machine tools, it is able to professionally make all kinds of folds requested with the introduction of cuts and press presses. This service can also be provided by welding or assembling products for the requests and demands of our customers for the project.
Customer Satisfaction and Focus
Customer Experience culture is found in the DNA of all our employees from production to engineering. We spread the customer’s personality and expectations everywhere. We guide our customers to experience the best experience of our audience and follow customer-centered rituals. At any moment, we prioritize observations from the Customer’s point of view and make decisions quickly.
Product and Solution Quality
It offers an innovative and uncompromising quality throughout the entire triple life cycle, from the creation, production, delivery, implementation and maintenance of the solution. We constantly focus on digital, customized and predictive experience to meet the needs of our customer base in the fastest and most professional way.
Do not Understand and Be Understandable!
We actively use today’s technology and develop powerful analytical methods, turn our Customer Experience data into actionable and permanent information, predict errors, prevent our Customers’ complaints and constantly improve all contact details by developing powerful analytical methods. In order to meet this criterion, we strive to see it from the Customer’s point of view, think like him, and spread it to all our teams.
Our Employees
In order to maximize the project results of our customers, we provide our employees with the authority to manage their priorities and decisions. Thus, we always work as a single team by determining customer focus.